Incident

my.dedicated.com billing system upgrade

Resolved Dedicated.com / Started 2025-09-01T17:00:00.000Z / Resolved 2025-09-01T22:54:00.000Z

Updates

Identified 2025-09-01T17:00:00.000Z

We're working on the billing system upgrade we've notified you about. https://my.dedicated.com is unreachable at this time. Please execute the following for server support if you're experiencing an emergency: Enterprise customers: your Slack channel with us, as usual Email (best): support@dedicated.com Phone: 844-533-1300 We will update this posting when the upgrade is complete.
Identified 2025-09-01T17:01:00.000Z

The upgrade is underway now. Want to be notified of updates? Please use the green Subscribe to Updates button on https://status.dedicated.com to be notified of updates.
Resolved 2025-09-01T22:53:00.000Z

This work is complete and my.dedicated.com is available again.
Resolved 2025-09-01T22:54:00.000Z

This work is complete.