Incident

Partial srv72xx outage

Resolved Montreal / Started 2025-09-29T13:19:00.000Z / Resolved 2025-09-29T15:09:00.000Z

Updates

Investigating 2025-09-29T13:19:00.000Z

We're investigating that some servers in series srv72xx are unreachable. It looks like it may be a power issue. We've engaged the building to take a look. We'll update this post as we have more details. Servers in other server ID ranges are not affected at this time.
Identified 2025-09-29T13:44:00.000Z

DC partner says: "We have just been informed that there is an ongoing power maintenance that we were not advised on." - we're working on trying to move single PSU servers to the other PDU temporarily. We'll update this posting as we have more details.
Identified 2025-09-29T14:03:00.000Z

Power has been moved and we're working to check that all of srv72xx is back online. We're also awaiting an update from the building about this unannounced power maintenance.
Resolved 2025-09-29T15:09:00.000Z

Unplanned unannounced maintenance has been canceled, but likely to be rescheduled for a date soon. We'll send out emails once we've been informed of the actual planned scheduled maintenance window.