Incident

Billing system update

Resolved Dedicated.com / Started 2026-05-13T17:34:00.000Z / Resolved 2026-05-13T18:02:00.000Z

Updates

Identified 2026-05-13T17:34:00.000Z

Our billing system vendor has released a critical software update to patch a security vulnerability, and we are updating the software now. https://my.dedicated.com will be down for a few minutes while this is completed. If you have something that you feel constitutes an emergency at this time, please call us at 844-533-1300. We'll update this posting when the upgrade is complete.
Resolved 2026-05-13T18:02:00.000Z

The upgrade is complete and we've clicked around the client area and weren't able to find any issues. If you note anything that seems like it's not working, please don't hesitate to open a ticket.