Incident

Router card replacement

Resolved New York / Started 2026-10-31T03:55:00.000Z / Resolved 2026-10-31T04:21:00.000Z

Updates

Identified 2026-10-31T03:55:00.000Z

At midnight EST, we will be running the router card cut-over we've previously notified you about. As noted in that message we expect it to take up to 15 minutes. We will update this posting as we have more info or when complete.
Identified 2026-10-31T04:18:00.000Z

New routing engines are in and have been booting. Shutting down the old routing engines took longer than expected. We will update this posting as we have more information.
Resolved 2026-10-31T04:21:00.000Z

The routing engines have booted and NY is back online.